Ts & Cs
Retreat Terms & Conditions
All retreats booked through Yoga X Life retreats are subject to the below terms and conditions, so please ensure you read and understand them fully before booking. If you have any queries relating to any of the below terms please contact us directly at contact@yogaxlife.com prior to making any booking.
1 - YOUR BOOKING IS A CONTRACT
When you book a retreat, training or other event with Yoga x Life Retreats ltd, you will be deemed to have agreed to these Terms & Conditions. Your booking, together with (a) these Terms & Conditions and (b) the details regarding the chosen event as listed on our website (collectively, the “Agreement) will constitute a legally binding contract between you and us.
The person making the booking must be at least 18 years of age and authorised to do so.
2 - DEPOSIT
To confirm your booking with us, you will be required to pay a non-refundable deposit of a varying amount that will be stated on the listing. A receipt for the deposit will be issued to the email of your choice.
Only in cases where booking is made 60 days or less than 60 days prior to the event commencing the 50% balance will be due immediately, followed by remaining balance 30 days in advance.
3 - FINAL PAYMENT
The total payment for the retreat will be due no less than 60 days prior to the event commencing, unless otherwise arranged. Should the balance not be paid by this point, Yoga x life retreats ltd reserves the right to cancel and reallocate your place; in this instance any funds paid will be non-refundable.
4 - PAYMENT PLANS
Yoga x Life retreats offers a range of payment plans for each retreats. All instalment payments are nonrefundable once paid, but may be transferable in specific cases minus £50 administration fee subject to the confirmed re-allocation of the space and at the discretion of Yoga x Life retreats ltd. Should instalment payments fail to be met Yoga x life retreats ltd reserves the right to cancel and reallocate your place; in this instance any funds paid will be non-refundable.
5 - TRAVEL DOCUMENTS ( PASSPORT, VISAS, ETC)
For events outside the U.K. (or your home country, if you are not a U.K. citizen), you and your guests must carry a valid passport and have obtained all other required travel documents (visas, permits, certificates etc.) for the country(ies) you will visit during your event. For many countries, your passport must be valid for at least 6 months beyond the duration of the event; please make sure to research the applicable passport requirements for each country you plan to visit. It is your responsibility to ensure that you are in possession of all such required travel documents for your trip. We are not responsible if you are refused entry to a country because you lack the correct travel documents.
6 - YOUR DETAILS
To confirm your booking, we may request certain personal information. The precise information may vary from event to event, but the types of information we may require include, i.example: Full name (as it appears on passport) Passport number, Date of Birth, Relevant medical history depending on country we are visiting.
7 - WHAT’S INCLUDED IN THE EVENT’S FORMAT PRICE
Each event listing will contain a clear breakdown of what is, and what isn’t included in the costing of the event.
Where optional additions are available their price will be indicated on arrival or an opportunity to select extra on booking.
Events never include flight/transport to the starting point of the retreat.
8 - CANCELLATION BY YOGA X LIFE RETREATS
Yoga x Life reserves the right to cancel any event at any time up to and including the time of the event. In this scenario a full refund of monies paid to Yoga x Life retreats will be made, minus bank transfer costs. Please note, Yoga x Life retreats will not be liable for any additional costs such as travel, or any other purchases made in respect of the event; in this case, the guest is advised to purchase adequate travel insurance.
In addition, we reserve the right to cancel any event at any time if, due to natural disaster, political instability or other disruptions and/or circumstances beyond our control (“force majeure circumstances”), the operating of the event would be unsafe or otherwise unviable. In the scenario an event is cancelled due to a force majeure circumstance, the client will receive a refund equal to the monies paid to Yoga x Life Retreats ltd less any costs incurred by Yoga x Life Retreats which are not recoverable and minus bank transfers costs.
Deposits are non-refundable and non-transferable. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
For cancellations made more than 60 days in advance of the event, a refund of the balancing payment minus 10% + VAT admin fee will be returned to your account. Within 60 days of the event commencing balances cannot be refunded, or transferred. Individual retreats may have additional cancellations terms that will be detailed within the specific retreat description.
Again, we strongly recommend that you purchase adequate travel insurance.
9 - DISCRETION TO REJECT BOOKINGS OR DENY PARTICIPATION
Yoga x Life retreats ltd reserves the right, in the exercise of its discretion and judgment, to reject any client booking and/or to deny participation by any client in an event at any time.
Yoga x Life retreats further reserves the right to terminate any clients on attendance of a retreat if behaviour is deemed disruptive or endangering to the fellow attendees.
10 - SUPPLIERS
Villas, shuttle services or other constituent elements of the event will be arranged by Yoga x Life Retreats ltd with suppliers local to the regions in which we curate the events, who may themselves engage the services of other local operators and/or sub-contractors. Yoga x Life Retreats will at all times endeavour to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the retreat host assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of Yoga x Life Retreats will not exceed that of any supplier. All suppliers will be selected and assessed by Yoga x Life Retreats ltd in reference to local laws and regulations in the relevant country of operation. Yoga x Life Retreats will not be liable for the acts or omissions of any independent contractors.
11 - ITINERARIES
The itinerary listed for each event represents a general plan for that event (including the day-by-day schedule of activities). However, you acknowledge and accept that you will structure your days in the retreat according to your class dynamics and retreat ethos and will only stick to what third party suppliers have agreed in terms of activity timings, etc. Sometimes circumstances may arise which result in changes to the listed itinerary and you will work accordingly with suppliers or coordinators to re-schedule your retreat plan. These changes may include, without limitation, delays and/or partial or complete changes in the following: the itinerary, quality or location of lodging, modes or quality of transportation, etc. You understand and agree that: (i) Yoga x Life Retreats and/or its designees may make last-minute or on-site decisions to address changed circumstances, (ii) Yoga x Life Retreats does not guarantee conformity with any itineraries that have been published or furnished to you or any other clients.
12 - TRAVEL INSURANCE
Yoga x Life Retreats ltd strongly advises all clients to purchase travel insurance in connection with the event to cover sickness, cancellation or curtailment. While the coverage provided by travel insurance varies based on the policy you purchase, as a general rule, this type of insurance may provide coverage for a variety of losses which a client may incur relating to a booking, including losses relating to trip cancellation, illness, injury, theft, lost or damaged property, etc. Be aware that, except for the limited refund rights outlined in Section 8 above for various cancellation scenarios, each client is 100% responsible for any losses, penalties, fees or other financial consequences arising out of any booking or trip, or the cancellation or interruption of any event (including, i.example, costs related to airline tickets and fees, passport fees, visa fees, medical expenses, etc.). For all of these reasons, we urge you to purchase appropriate travel insurance to cover the event booked.
13 - PHOTOS AND MARKETING
With respect to still photos and/or video footage from the event which include(s) your image and/or name, you irrevocably grant us the right to use those photos and/or footage for marketing and promotional purposes (including, without limitation, on our website, in advertisements, marketing materials and/or on our social media platforms), on a royalty-free basis, throughout the world and in perpetuity. With respect to any still photos and/or video footage from the event which were shot by you and posted on Facebook, Instagram, Twitter or any other social media platform, you irrevocably grant us the right to re-post those photos and/or footage on Facebook, Instagram, Twitter or any other such social media platform, on a royalty-free basis, throughout the world and in perpetuity. We will use good faith efforts to credit you as the source of any such photos or footage that we re-post; but our failure to do so will not be a breach of these Terms & Conditions or invalidate the foregoing grant of rights. If you notify us of our failure to credit you, we will remedy that failure as promptly as practicable, in a reasonable manner (which may include the addition of credit, or the take-down of the applicable photo or footage), following receipt of your notice.
14 - IMMUNISATIONS | TRAVEL ADVISORIES | WARNINGS
Each client assumes full responsibility for verifying any requirements relating to and/or obtaining any immunisations which may be necessary or desirable for travel in the applicable country(ies) and/or region(s). Each client also assumes full responsibility for researching the safety and security conditions in the applicable country(ies) and/or region(s) during the period of scheduled travel, and being aware of any applicable travel advisories and/or warnings. Clients may also wish to consult a physician who is knowledgeable about travel medicine and related medical issues in the country(ies) and/or region(s) to be visited.
15 - ASSUMPTION OF RISK
Yoga x Life Retreats ltd is dedicated to providing a safe environment for all clients who participate on our events. However, you must take responsibility for your own behaviour and safety. Furthermore, you understand and assume the risks and hazards inherent in travel. These risks and hazards may include, without limitation, delays, illness, injury, death or other unanticipated happenings, and may be caused by force majeure circumstances, the negligence of Experience Retreats or other persons (including third party operators), the intentional and/or criminal conduct of others or other circumstances. Certain locations are remote and require additional travel time away from city centres and towns; as such, medical attention may not always be readily available or may be of inferior quality compared to what is available at home. Also, you may be visiting places where the political, cultural and geographical environment is very different than where you live, and in some cases, these differences may present increased risks and/or challenges. We use reasonably available information from the U.K. government Foreign Travel Advise, applicable foreign governments and reports from our contacts in planning each events itinerary, and assessing the viability of each events itinerary as the start date approaches. However, it is your responsibility to acquaint yourself with all available and relevant travel information for your destination and the nature of your itinerary. You acknowledge and agree that your decision to travel is made after having considered this information, and you expressly assume the personal risks involved with such travel.
16 - WAIVER OF LIABILITY AND RELEASE
You acknowledge and agree that Yoga x Life Retreats and its affiliates, subsidiaries, officers, directors, shareholders, members, employees, successors and assigns (collectively, the “YxLR Parties”) shall not be liable for any direct, indirect, consequential or incidental damage, liability, injury, loss, cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of (i) the acts or omissions of any Third Party Operator or (ii) the negligence of any of the YxLR Parties or (iii) any acts or omissions of any other parties or (iv) force majeure circumstances. You release the YxLR Parties from any and all claims, liabilities, losses, expenses, damages, demands, actions, causes of action, lawsuits or sums of money of any kind arising out of, by reason of, resulting from and/or related to any trip you may book and/or participate in; and you understand and acknowledge that you are fully responsible for and expressly assume any and all risks, whether known or unknown, in connection therewith.
17 - PRIVACY POLICY & DATA PROTECTION
Any personal information that we collect about you may be used for any purpose associated with the operation of an event or to send you marketing material in relation to our events creation and special offers. The information may be disclosed to our partners (who may be located outside the United Kingdom/EEA), service providers or other suppliers to enable us to operate the event. Only information necessary for this purpose will be disclosed to them. On occasion, it may be mandatory for us to disclose information for security and terrorism purposes and any other purpose imposed upon us by governments or other regulatory authorities. We may disclose this information to companies which act as data processors on our behalf. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree with our use of your information, we cannot accept your booking. We will collect the name and telephone number of an emergency contact for you prior to every yoga retreat. We will use this information and contact this person only for emergency reasons. We may disclose this person’s name and telephone number to third parties such as villa managers, our yoga teachers, or medical professionals (who may be located outside the United Kingdom/EEA) if needed in an emergency. By giving us this information, you consent to this disclosure. We will collect your contact details via the Contact Us form, Booking form on our website or the one provided by one of our partners, as well as from enquiry emails sent to us directly and Newsletter sign-up requests. By giving us your contact details, you agree that from time to time, we may contact you with information about special offers or future yoga retreat packages. If you do not wish to receive such information, please notify us. We will use your mobile number for a potential Whatsapp group that we might create at the start of the yoga holiday to communicate with everyone in the group. You agree to have your mobile number shared with other participants of the yoga group as well as with the yoga retreat organiser and with the yoga teacher. We will not share your contact information with any third-party agencies for marketing solicitation purposes. You have the right to ask us in writing for a Data Access Request Form to obtain a copy of the information we hold about you. You may be charged a fee for this. Any request should be addressed to us via email to contact@yogaxlife.com
18 - COMPLAINTS
In the unlikely event that you have a complaint during or after an event with us, you must bring it to our attention immediately. If your complaint is not resolved, then you must repeat your complaint in writing within 7 days of the end of your event with us by emailing us at contact@yogaxlife.com. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 7 days and endeavour to deal with the complaint as quickly as possible. You must provide any booking reference and all other relevant information to enable us to fully investigate your complaint. Complaints which do not involve death, personal injury or illness and which are not made in accordance with this procedure we will be unable to accept liability.
19 - ARBITRATION
You agree that any dispute relating to your booking, the Terms & Conditions, the Agreement or any other issues relating to your event (including any claim you may wish to assert relating to or arising out of your event) shall be referred to confidential and binding arbitration in the United Kingdom, by arbitrator(s) and pursuant to rules of arbitration subject to the mutual agreement of the parties. If the parties cannot agree on the arbitrator(s) and/or the rules of arbitration, arbitration may be compelled by petition to any court of competent jurisdiction in the United Kingdom. Any arbitration award shall be rendered in writing and may be entered and shall be fully enforceable as a judgment in any court of competent jurisdiction. The parties expressly waive their right to trial, including trial by jury. Each party shall bear its own lawyers fees and costs.
20 - JURISDICTION
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
21 - CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these terms and conditions from time to time. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made..
Complaints and Queries
If any customer should have a query or complaint please email deb@yogatherapies.co.uk